Warranty

This 1 Year Limited Warranty only covers Yun Yun AI Baby Camera Co., Ltd. products, CuboAi Baby Monitor, (CuboAi), and its accessories manufactured by Yun Yun AI Baby Camera Co., Ltd..

A current list of official sellers is provided below. Purchasing from one of these stores entails dedicated customer support and a 1-year limited warranty for the product. Yun Yun may restrict warranty service for the repair/replacement of hardware products to the country where authorized sellers originally sold the device (USA, Canada, Australia, Japan, Taiwan, Singapore).

CuboAi USA (https://us.getcubo.com/)
CuboAi Taiwan (https://tw.getcubo.com/)
CuboAi Canada (https://ca.getcubo.com/)
CuboAi Australia (https://au.getcubo.com/)
CuboAi Japan (https://jp.getcubo.com/)
Amazon.com (Brand: CüboAi)
Amazon.ca (Brand: CüboAi)
Amazon.com.au (Brand: CüboAi)
Amazon.co.jp (Brand: CüboAi)
Amazon.sg (Brand: CüboAi)
Indiegogo (CuboAi’s Campaign in June 2019)

These listed sellers in the above-mentioned sales channel are the ONLY authorized sellers. Yun Yun’s limited warranty ONLY applies to products purchased from authorized sellers listed above.

Products purchased from unauthorized resellers on Amazon are NOT subject to warranty services. This goes into effect from September 1st, 2019. Proof of purchase (or trackable order ID) is required for warranty service.

Yun Yun warrants that your CuboAi will be free of defects in materials and workmanship under normal and proper use for one year from the original date of delivery. Yun Yun will, at its option, repair or replace the CuboAi without charge upon its receipt of proof of the date of purchase or date of delivery.

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Yun Yun will either:

repair the hardware defect at no charge, using new or refurbished replacement parts, or

replace the product with a reconditioned/refurbished product or with a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
If a replacement CuboAi is sent, it will carry a non-transferrable warranty for the remainder of the original warranty period.

Yun Yun will cover the shipping cost for repair/replacement authorized by the 1-year limited warranty within the country where authorized sellers originally sold the device. Yun Yun will provide the nearest return center address near or within the region.

If you purchase in a country covered by our warranty, Yun Yun will provide you with global warranty service. For example, you purchased in country “A” and then moved to country “B”. as long as country “A” and country “B” are covered by our warranty service, we will provide warranty service in country “B”. If country “B” is not within our warranty area, please provide an address that is covered by warranty to proceed with the warranty service. Otherwise, Yun Yun is unable to offer warranty service. (If you are located in other countries covered by Yun Yun warranty, please refer to the country’s warranty page. The completion time of warranty service and parts availability may vary according to country.)

Yun Yun may request that you replace defective parts with new or refurbished user-installable parts (e.g.wall plugs, camera stand) that Yun Yun provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed by instructions provided by Yun Yun, assumes the remaining warranty of the original product or 3 months from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Yun Yun’s property.

Parts provided by Yun Yun in fulfillment of its warranty obligation must be used for products in which the warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Yun Yun and becomes Yun Yun’s property.

This Limited Warranty applies only to hardware products manufactured by or for Yun Yun that can be identified by the ""CuboAi"" logo affixed to them.

Manufacturers, suppliers, or publishers, other than CuboAi, may provide their warranties to the end-user, but CuboAi provides their products ""as is."" Software distributed by Yun Yun with or without the CuboAi brand name (including, but not limited to system software) is not covered under this Limited Warranty. Yun Yun does not warrant that the operation of the product will be uninterrupted or error-free. Yun Yun is not responsible for damage arising from failure to follow instructions relating to the product's use. This warranty does not apply:

(a) to damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

(b) to damage caused by operating the product outside the permitted or intended uses described by CuboAi;

(c) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Yun Yun;

(d) to a product or part that has been modified to alter functionality or capability without the written permission of Yun Yun;

(e) to consumable and mechanical platform parts unless damage has occurred due to a defect in materials or workmanship;

(f) to cosmetic damage, including but not limited to scratches and dents;

(g) Any devices purchased from unauthorized resellers. The complete list of authorized sellers is provided below:

CuboAi USA (https://us.getcubo.com/)
CuboAi Taiwan (https://tw.getcubo.com/)
CuboAi Canada (https://ca.getcubo.com/)
CuboAi Australia (https://au.getcubo.com/)
CuboAi Japan (https://jp.getcubo.com/)
Amazon.com (Brand: CüboAi)
Amazon.ca (Brand: CüboAi)
Amazon.com.au (Brand: CüboAi)
Amazon.co.jp (Brand: CüboAi)
Amazon.sg (Brand: CüboAi)
Indiegogo (CuboAi’s Campaign in June 2019)

These listed sellers/resellers in the above-mentioned sales channel are the ONLY authorized sellers/resellers. Yun Yun’s limited warranty ONLY applies to products purchased from authorized sellers listed above.

Products purchased from unauthorized resellers on Amazon are NOT subject to warranty services. This goes into effect from September 1st, 2019. Proof of purchase (or trackable order ID) is required for warranty service.

There are no express warranties other than those listed and described above, and no warranties whether express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, and warranties against hidden or latent defects, shall apply the express warranty period stated above, and no other express warranty or guarantee given by any person, firm, or corporation with respect to this product shall be binding upon CuboAi.

Except as provided in this warranty and to the maximum extent permitted by law, Yun Yun is not responsible for loss or revenue or profits, failure to realize savings or other benefits, loss of opportunity, loss of goodwill, damage to, compromise or corruption of data, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, or any other breach of any warranty or condition regardless of the legal theory on which the claim is based, even if CuboAi has been advised of the possibility of such damage. Nor shall recovery of any kind against Yun Yun be greater than the purchase price of the Product. Without limiting the preceding, the purchaser assumes all risk and liability for loss, damage or injury to the purchaser and the purchaser’s property and others and their property arising out of the use, misuse, or inability to use the products sold by Yun Yun not caused directly by the negligence of Yun Yun.

This limited warranty shall not extend to anyone other than the original purchaser of this product, is non transferable, and states the exclusive right of the purchaser to remedy.

CuboAi is a high-quality product and, with proper care, is intended to provide years of satisfying performance. Please do not return your CuboAi for servicing without first speaking to CuboAi Customer Support to obtain a Return Merchandise Authorization (RMA) number. To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to an address specified by Yun Yun. Yun Yun may require that you furnish proof of purchase from the official and authorized sellers and additional details before receiving warranty service.

It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and CuboAi will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service, please email us at support@getcubo.com.

CuboAi can be purchased from the listed authorized sellers & online stores and can be delivered to different countries with or without shipping cost on your end depending on the geographical location of the delivery address. For Yun Yun to provide you the warranty coverage for CuboAi, Yun Yun will ask you to return the defective product for assessment should it need to be repaired or replaced.

Yun Yun will cover the shipping cost for repair/replacement authorized by the 1-year limited warranty within the country where authorized sellers originally sold the device. Yun Yun will provide the nearest return center address near or within the region.

If you purchase in a country covered by our warranty, Yun Yun will provide you with global warranty service. For example, you purchased in country “A” and then moved to country “B”. As long as country “A” and country “B” are covered by our warranty service, we will provide warranty service in country “B”. If country “B” is not within our warranty area, please provide an address that is covered by warranty to proceed with the warranty service. Otherwise, Yun Yun is unable to offer warranty service. (If you are located in other countries covered by Yun Yun warranty, please refer to the country’s warranty page. The completion time of warranty service and parts availability may vary according to country.)

1. During the Warranty period, Yun Yun should provide solutions to technical problems, including bug fixes, new releases of maintenance updates, alternatives and workarounds, to try to maintain the functionality of the product. Once the product is out-of-warranty, Yun Yun shall provide alternatives and workarounds to technical problems, and reserve the right to terminate technical support or any necessary repair services.

2. Yun Yun will announce a product's EOS (End of Support) date & provide related service info at least 6 months before the listed EOS date on the official website.

3. Yun Yun will announce a product's EOL (End of Life) date & provide info regarding download of user data or transfer of data to other Yun Yun products at least 6 months before the listed EOL date on the official website.

If you have specific questions about this limited warranty or any product returns, please email CuboAi Customer Support Team at support@getcubo.com